Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #19516406
Complaint Overview
Complaint ID: 19516406
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Georgia
ZIP Code: 30101
Date Received: 2026-02-15T12:00:00-05:00
Date Sent to Company: 2026-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> my wife unbeknownst to us had work done at a unlicensed denist office. XXXX XXXX located at XXXX XXXX XXXX, XXXX Ga. The scammer advised us that she didn't have a card reader nor XXXX so can we Cash App her. I paid a total of {$2300.00} via 2 seperate transactions using cash app. The lady messed up my wife 's veneers and went had to visit a real dentist because the lady wanted to charge an additional {$250.00} to remove them but she already did a horrible job so my wife did not want to risk it. We had to pay an additional {$150.00} for x-rays and {$1500.00} to remove the horrible veneers the unlicensed fake dentist provided. So, after filing a police report at XXXX XXXX Police Department and reporting the business to the Georgia XXXX XXXX XXXX we contacted Cash App with all the documentation ( police report/case number ) for them to straight up refuse to reimburse us for the transaction and to actually say what happened wasn't a scam and the scammer wasn't acting as a legitmate business which would be licensed. I gave them the police report, what happened etc and I want my money back from Cash App. They can take it up with the fraudulent dentist and her cash app account. Which they have not done anything to protect anyone else by falling victim to the same scam we have. I'm asking Cash App to do the right thing and not just refuse to reimburse and tell us " Have a good day, we can't do anything for you. ''
Frequently Asked Questions
What is Complaint #19516406 about?
Complaint #19516406 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2026-02-15T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.