Vehicle loan or lease -- Getting a loan or lease -- Complaint #19516114
Complaint Overview
Complaint ID: 19516114
Company: Tesla, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Problem with signing the paperwork
State: Arizona
ZIP Code: 85041
Date Received: 2026-02-15T12:00:00-05:00
Date Sent to Company: 2026-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Beginning XX/XX/XXXX, I made contact with Tesla XXXX, Arizona dealership. I was inquiring about a Clean Vehicle report for my purchased XXXX Tesla XXXX XXXX. I was told by the person who sold me the vehicle that when we ( my son and I ) filled out the initial application for the delivery of the vehicle, we checked a box that said we made more than XXXX/year. This is not the case. When I took delivery of the vehicle, I printed out all the forms that were given to me and reviewed for any inaccuracies. I was never given the application form to review. The dealership said that they will do nothing about it because I missed my timeframe to correct. I called and spoke to 3 different customer services representative at Tesla. XX/XX/XXXX : XXXX, XX/XX/XXXX : XXXX and then XXXX the third customer service rep. Each one said they will follow-up with the dealership and get back to me. The THIRD representative discovered that we ( my son and I ) checked a box making us ineligible for the tax credit. I have never seen the document that she was reading off to me and asked to get a copy. She said that she will not provide me a copy. I told her that she is violating the Esign laws and she did not give me the copy.
Frequently Asked Questions
What is Complaint #19516114 about?
Complaint #19516114 was filed against Tesla, INC. regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2026-02-15T12:00:00-05:00.
How did Tesla, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Tesla, INC.?
Yes, visit the Tesla, INC. company profile at readthecomplaint.com/company/tesla-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.