Checking or savings account -- Opening an account -- Complaint #19343570
Complaint Overview
Complaint ID: 19343570
Company: First Technology Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: California
ZIP Code: 91362
Date Received: 2026-02-08T12:00:00-05:00
Date Sent to Company: 2026-02-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account XX/XX/year>. There was a promotion to receive a bonus for receiving direct deposits for 3 months. I saw that in order to receive a {$300.00} bonus, deposits would have to be $ XXXX per month as advertised on the website. I interpreted this as at least {$5000.00} per month. I set up direct deposit from my employer for exactly {$5000.00} per month. When I received the lower {$50.00} bonus, I contacted a customer service representative over the phone. The representative said that the terms she was looking at said that the {$50.00} bonus tier ends at {$4900.00} and the {$300.00} bonus tier begins at {$5000.00}, so I should be eligible for the higher bonus. She said she would verify and get back to me. After multiple follow-ups over weeks, I was ultimately denied the higher bonus. I know somebody who made exactly the same {$5000.00} per month direct deposits as me and they were worried that they would receive the lower bonus as well, but they received the {$300.00} bonus. I know it's possible to receive the {$300.00} bonus. I didn't save a copy of the terms, but at the very best these terms were deceptive against the consumer. If true, the bank is denying me an additional {$250.00} in bonus because my deposits were short {$0.00} per month for 3 months.
Frequently Asked Questions
What is Complaint #19343570 about?
Complaint #19343570 was filed against First Technology Federal Credit Union regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2026-02-08T12:00:00-05:00.
How did First Technology Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Technology Federal Credit Union?
Yes, visit the First Technology Federal Credit Union company profile at readthecomplaint.com/company/first-technology-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.