Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #19342991
Complaint Overview
Complaint ID: 19342991
Company: Nexa Mortgage, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: Tennessee
ZIP Code: 370XX
Date Received: 2026-02-08T12:00:00-05:00
Date Sent to Company: 2026-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We were trying to close on the sale of our home and purchase of a new home through our lender NEXA Mortgage but our closing date through NEXA kept getting pushed because XXXX ( XXXX ) and XXXX XXXX XXXX XXXX XXXX ) kept requesting the same documents that were already provided to them on several occasions. We found out that someone at either XXXX or XXXX failed to push a button which caused major delays in our closing and continued issues. Because these companies kept delaying our closing we ended up homeless and having to switch lenders. The new lender was able to get us approved for a loan within a week. Please note that we had been working with NEXA for several months on a home loan. The NEXA broker we were working with kept telling us that we had submitted all documentation needed, and there would be no issues getting our loan approved since we had great credit. It wasn't until XXXX days prior to our original closing date XXXX that we found out about the error that XXXX had made failing to push a button on our loan. At that point we were told by NEXA that would be able to close on our loan XXXX. XXXX came and went and again we were told our closing was being moved to XXXX. The seller for our new home was ready to terminate our contract if our closing date was going to be delayed again due to NEXA, XXXX, XXXX. We had already sold our home because we had been told our loan would be through underwriting, approved, and we would close within XXXX days of the sale of our home. Someone from XXXX even called my bank requesting account information. Most of our documentation are emails. I tried to upload them to this complaint but aren't able to.
Frequently Asked Questions
What is Complaint #19342991 about?
Complaint #19342991 was filed against Nexa Mortgage, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2026-02-08T12:00:00-05:00.
How did Nexa Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Nexa Mortgage, LLC?
Yes, visit the Nexa Mortgage, LLC company profile at readthecomplaint.com/company/nexa-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.