Debt collection -- Written notification about debt -- Complaint #19342936
Complaint Overview
Complaint ID: 19342936
Company: Cl Holdings LLC
Product: Debt collection
Sub-Product: Other debt
Issue: Written notification about debt
Sub-Issue: Notification didn't disclose it was an attempt to collect a debt
State: Texas
ZIP Code: 77386
Date Received: 2026-02-08T12:00:00-05:00
Date Sent to Company: 2026-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In 2024 fall our family changed phone companies. We stitched from XXXX XXXX XXXX XXXX XXXX XXXX I went on the website to make my final payment to them in XXXX & I was locked out of the account. I called XXXX & I was told by a representative that since I no longer have an account with the company ; I therefore have no longer have no access to my account. No bill was sent to my address. My monthly bill with them would usually be {$350.00} per month. I called several times and the representative would tell me I now owe {$650.00} due late fees and other fees added. I disputed this amunt and agreed on a settlement of {$350.00} on XX/XX/XXXX of this year. The representative assured me that this was an agreement and no more atttempts will be made to contact me regarding anymore payment. However XXXX XXXX XXXX XXXX and Jefferson Capital LL collection agencies have been contacting claiming I owe them {$280.00}. This claim has also showed up on my credit report which is frustrating. Enclosed is the document showing my one time payment of {$350.00} that was paid via direct payment through my XXXX account.
Frequently Asked Questions
What is Complaint #19342936 about?
Complaint #19342936 was filed against Cl Holdings LLC regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2026-02-08T12:00:00-05:00.
How did Cl Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Cl Holdings LLC?
Yes, visit the Cl Holdings LLC company profile at readthecomplaint.com/company/cl-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.