Payday loan, title loan, personal loan, or advance loan -- Problem with the payoff process at the end of the loan -- Complaint #19342404
Complaint Overview
Complaint ID: 19342404
Company: Klarna Ab
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Washington
ZIP Code: 98499
Date Received: 2026-02-08T12:00:00-05:00
Date Sent to Company: 2026-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I returned my original Klarna order and was issued a refund for a jacket that was purchased separately Klarna received the refunded funds but has not issued the resulting overpayment to me. I contacted Klarnas overpayment resolution team, and the original resolution timeline has passed. On XX/XX/XXXX, I was advised to wait two weeks for resolution. Despite multiple follow-ups and escalation requests, no funds have been released and no revised timeline has been provided. I was later informed by a specialist that there is an internal delay preventing further action. This issue has now been ongoing for approximately two months. I am requesting that this matter be formally reviewed and the funds released immediately.
Frequently Asked Questions
What is Complaint #19342404 about?
Complaint #19342404 was filed against Klarna Ab regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2026-02-08T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.