Credit card -- Problem with a purchase shown on your statement -- Complaint #19228559
Complaint Overview
Complaint ID: 19228559
Company: Branch Messenger, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77070
Date Received: 2026-02-03T12:00:00-05:00
Date Sent to Company: 2026-03-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Frequently Asked Questions
What is Complaint #19228559 about?
Complaint #19228559 was filed against Branch Messenger, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-02-03T12:00:00-05:00.
How did Branch Messenger, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Branch Messenger, INC.?
Yes, visit the Branch Messenger, INC. company profile at readthecomplaint.com/company/branch-messenger-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.