Mortgage -- Incorrect information on your report -- Complaint #19190601
TD Bank Accused of Incorrectly Reporting Closed Mortgage Account
Complaint Overview
Complaint ID: 19190601
Company: TD Bank US Holding Company
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 33477
Date Received: 2026-01-31T12:00:00-05:00
Date Sent to Company: 2026-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
Incorrectly reporting an account status can negatively impact a consumer's credit score and their ability to obtain future credit.
Consumer Sentiment: negative
Topics: Credit Reporting, Mortgage, Account Status
AI Analysis
CFPB complaint 19190601 was filed against TD BANK US HOLDING COMPANY regarding Mortgage (Home equity loan or line of credit (HELOC)), specifically about "Incorrect information on your report". A consumer reported that their mortgage account status was incorrectly reported as closed with explanation by TD Bank. The complaint was received on January 31, 2026 from Florida. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit bureaus and the creditor.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information.
Regulatory Insight
Furnishers must investigate disputes and correct any inaccurate information, and failure to do so can result in regulatory action.
Resolution Likelihood
likely
State-Specific Consumer Protections
The consumer is located in Florida, and state laws may offer additional protections regarding credit reporting.
Industry Comparison
This issue is common in the mortgage industry, where account status reporting errors can have significant consequences.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19190601 about?
CFPB complaint 19190601 involves Mortgage (Home equity loan or line of credit (HELOC)). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against TD BANK US HOLDING COMPANY on January 31, 2026.
Which company is complaint 19190601 filed against?
Complaint 19190601 was filed against TD BANK US HOLDING COMPANY. You can view all complaints against this company on their profile page at /company/td-bank-us-holding-company.
What was the company's response to complaint 19190601?
TD BANK US HOLDING COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19190601 filed?
Complaint 19190601 was received by the CFPB on January 31, 2026. It was sent to TD BANK US HOLDING COMPANY on February 2, 2026.
What state was complaint 19190601 filed from?
Complaint 19190601 was filed from Florida. You can view all complaints from this state at /state/FL.
Was the consumer satisfied with the resolution of complaint 19190601?
Dispute information is not available for complaint 19190601.
What product category is complaint 19190601 about?
Complaint 19190601 is categorized under "Mortgage", specifically "Home equity loan or line of credit (HELOC)". This is one of the product categories tracked by the CFPB.
How was complaint 19190601 submitted?
Complaint 19190601 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19190601?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information. This relates to a Mortgage complaint against TD BANK US HOLDING COMPANY involving "Incorrect information on your report".
How likely is complaint 19190601 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19190601?
This complaint is rated as medium risk. Incorrectly reporting an account status can negatively impact a consumer's credit score and their ability to obtain future credit.
What regulatory actions apply to complaint 19190601?
Furnishers must investigate disputes and correct any inaccurate information, and failure to do so can result in regulatory action. The CFPB tracks complaints like this one to identify patterns of misconduct across the Mortgage industry.
What should the consumer do about complaint 19190601?
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit bureaus and the creditor.
Are there state-specific protections for complaint 19190601?
The consumer is located in Florida, and state laws may offer additional protections regarding credit reporting. This complaint was filed from Florida.
How does complaint 19190601 compare to industry norms?
This issue is common in the mortgage industry, where account status reporting errors can have significant consequences.
What steps should a consumer take if they believe their mortgage account status has been reported incorrectly?
The consumer should first dispute the inaccuracy with the credit bureaus (Equifax, Experian, TransUnion) and then with TD Bank directly, providing supporting documentation.
What is the typical timeframe for a creditor to investigate a dispute about account status reporting?
Under the FCRA, creditors generally have 30 days to investigate a dispute, with a possible extension to 45 days if the dispute is filed close to the end of a credit reporting cycle.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.