Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #19161721
PayPal Explains Domestic Transfer Issue for NC Consumer
Complaint Overview
Complaint ID: 19161721
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: North Carolina
ZIP Code: 28740
Date Received: 2026-01-31T12:00:00-05:00
Date Sent to Company: 2026-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Risk Assessment
Risk Level: low
The complaint was closed with an explanation, suggesting the issue was resolved or clarified by the company, indicating a low risk of significant financial harm or regulatory scrutiny.
Consumer Sentiment: neutral
Topics: Money transfer, Virtual currency, Money service, Domestic money transfer, Transaction problem
AI Analysis
CFPB complaint 19161721 was filed against Paypal Holdings, Inc regarding Money transfer, virtual currency, or money service (Domestic (US) money transfer), specifically about "Other transaction problem". A consumer in North Carolina filed a complaint regarding an "other transaction problem" with PayPal Holdings, Inc. related to a domestic money transfer, which was closed with an explanation. The complaint was received on January 31, 2026 from North Carolina. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review explanations provided by money transfer services for any transaction issues to ensure understanding and resolution.
Legal Context & Consumer Protection Laws
This case falls under consumer protection laws governing financial transactions and money services, ensuring fair practices in domestic money transfers.
Regulatory Insight
The closure with explanation suggests PayPal provided a satisfactory response, highlighting the importance of clear communication and dispute resolution processes for virtual currency and money services.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in North Carolina, and the resolution was handled through PayPal's standard procedures for domestic money transfers.
Industry Comparison
PayPal, as a major player in the money transfer and virtual currency space, typically handles a high volume of transactions, and this case represents a single instance of a transaction problem.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19161721 about?
CFPB complaint 19161721 involves Money transfer, virtual currency, or money service (Domestic (US) money transfer). The consumer reported an issue with "Other transaction problem". This complaint was filed against Paypal Holdings, Inc on January 31, 2026.
Which company is complaint 19161721 filed against?
Complaint 19161721 was filed against Paypal Holdings, Inc. You can view all complaints against this company on their profile page at /company/paypal-holdings-inc.
What was the company's response to complaint 19161721?
Paypal Holdings, Inc responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19161721 filed?
Complaint 19161721 was received by the CFPB on January 31, 2026. It was sent to Paypal Holdings, Inc on February 1, 2026.
What state was complaint 19161721 filed from?
Complaint 19161721 was filed from North Carolina. You can view all complaints from this state at /state/NC.
Was the consumer satisfied with the resolution of complaint 19161721?
Dispute information is not available for complaint 19161721.
What product category is complaint 19161721 about?
Complaint 19161721 is categorized under "Money transfer, virtual currency, or money service", specifically "Domestic (US) money transfer". This is one of the product categories tracked by the CFPB.
How was complaint 19161721 submitted?
Complaint 19161721 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19161721?
This case falls under consumer protection laws governing financial transactions and money services, ensuring fair practices in domestic money transfers. This relates to a Money transfer, virtual currency, or money service complaint against Paypal Holdings, Inc involving "Other transaction problem".
How likely is complaint 19161721 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19161721?
This complaint is rated as low risk. The complaint was closed with an explanation, suggesting the issue was resolved or clarified by the company, indicating a low risk of significant financial harm or regulatory scrutiny.
What regulatory actions apply to complaint 19161721?
The closure with explanation suggests PayPal provided a satisfactory response, highlighting the importance of clear communication and dispute resolution processes for virtual currency and money services. The CFPB tracks complaints like this one to identify patterns of misconduct across the Money transfer, virtual currency, or money service industry.
What should the consumer do about complaint 19161721?
Consumers should carefully review explanations provided by money transfer services for any transaction issues to ensure understanding and resolution.
Are there state-specific protections for complaint 19161721?
The complaint originated in North Carolina, and the resolution was handled through PayPal's standard procedures for domestic money transfers. This complaint was filed from North Carolina.
How does complaint 19161721 compare to industry norms?
PayPal, as a major player in the money transfer and virtual currency space, typically handles a high volume of transactions, and this case represents a single instance of a transaction problem.
What specific 'other transaction problem' was encountered by the consumer?
The provided data does not specify the exact nature of the 'other transaction problem,' only that it was related to a domestic money transfer.
What was the explanation provided by PayPal to the consumer?
The details of PayPal's explanation are not included in the data, but it was deemed sufficient to close the complaint.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.