Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #19161372
Experian Report Contains Someone Else's Information
Complaint Overview
Complaint ID: 19161372
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Georgia
ZIP Code: 30044
Date Received: 2026-01-31T12:00:00-05:00
Date Sent to Company: 2026-02-01T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, housing, or employment.
Consumer Sentiment: neutral
Topics: Credit Reporting, Identity Theft, Consumer Rights
AI Analysis
CFPB complaint 19161372 was filed against Experian Information Solutions Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A Georgia consumer is disputing incorrect information on their Experian credit report, alleging the information belongs to someone else. The complaint was received on January 31, 2026 from Georgia. The company responded with "In progress".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any errors promptly with the credit reporting agency.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain.
Regulatory Insight
Credit reporting agencies have a responsibility to investigate disputes and correct inaccurate information in a timely manner.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Georgia, consumers have rights under state and federal law to ensure the accuracy of their credit reports.
Industry Comparison
Disputes over incorrect information, including identity mix-ups, are common issues faced by consumers with credit reporting agencies.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19161372 about?
CFPB complaint 19161372 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against Experian Information Solutions Inc. on January 31, 2026.
Which company is complaint 19161372 filed against?
Complaint 19161372 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.
What was the company's response to complaint 19161372?
Experian Information Solutions Inc. responded with "In progress". The response was marked as timely by the CFPB.
When was complaint 19161372 filed?
Complaint 19161372 was received by the CFPB on January 31, 2026. It was sent to Experian Information Solutions Inc. on February 1, 2026.
What state was complaint 19161372 filed from?
Complaint 19161372 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 19161372?
Dispute information is not available for complaint 19161372.
What product category is complaint 19161372 about?
Complaint 19161372 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 19161372 submitted?
Complaint 19161372 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19161372?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain. This relates to a Credit reporting or other personal consumer reports complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".
How likely is complaint 19161372 to be resolved?
Resolution likelihood: mixed. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19161372?
This complaint is rated as medium risk. Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, housing, or employment.
What regulatory actions apply to complaint 19161372?
Credit reporting agencies have a responsibility to investigate disputes and correct inaccurate information in a timely manner. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 19161372?
Consumers should regularly review their credit reports for accuracy and dispute any errors promptly with the credit reporting agency.
Are there state-specific protections for complaint 19161372?
In Georgia, consumers have rights under state and federal law to ensure the accuracy of their credit reports. This complaint was filed from Georgia.
How does complaint 19161372 compare to industry norms?
Disputes over incorrect information, including identity mix-ups, are common issues faced by consumers with credit reporting agencies.
What steps should a consumer take if they discover information belonging to someone else on their credit report?
The consumer should immediately dispute the information with the credit reporting agency (Experian in this case) and provide any supporting documentation. They should also consider filing a police report if identity theft is suspected.
What is the timeframe for Experian to investigate this dispute?
Under the FCRA, Experian generally has 30 days to investigate a dispute, or 45 days if the consumer provides additional information during that 30-day period.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.