Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #19119175
Complaint Overview
Complaint ID: 19119175
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Arizona
ZIP Code: 86326
Date Received: 2026-01-29T12:00:00-05:00
Date Sent to Company: 2026-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought XXXX XXXX XXXX collectibles from this seemingly truth worthy account via XXXX. I then sent the payment of {$110.00} via cash app on the XXXX and it verified on the XXXX. On the XXXX of XX/XX/XXXX, I went to the seller in regards to my package and she had blocked me. I looked on XXXX to see the same account was scamming other people out of money. I also have NOT received ANY product at all, she just took my money. I immediately filed a dispute with Cashapp. Then, they hadnt gotten back to me so I filed with my bank because my bank is usually good with getting my money back to me in a timely matter. I then got news today that I was declined. I called XXXX XXXX today ( XX/XX/XXXX ) asking why and what I could do, they said to contact cashapp since its a third party, so I did. Cashapp customer support filed an appeal but I wont hear back til the XXXX which is NOT hopeful. This is {$110.00} not just {$10.00}. This affects me greatly and since I was rejected by cashapp before they have yet to ask me for more screenshots or proof, just another statement.
Frequently Asked Questions
What is Complaint #19119175 about?
Complaint #19119175 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2026-01-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.