Checking or savings account -- Managing an account -- Complaint #19118988
Complaint Overview
Complaint ID: 19118988
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: South Carolina
ZIP Code: 290XX
Date Received: 2026-01-29T12:00:00-05:00
Date Sent to Company: 2026-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/scrub>XXXX Truist Bank initiated two pending withdrawals from one of my business checking accounts labeled XXXX XXXX XXXX XXXX XXXX XXXX in the amounts of {$2700.00} and {$11000.00}, totaling approximately {$13000.00}. The account from which these funds were taken belongs to a separate legal business entity that does not owe the debt Truist is attempting to collect. The charged-off credit card debt belongs to a different business entity. There is no guaranty or authorization allowing Truist to seize funds across separate entities. I received no written notice prior to this action. Any alleged phone contact was labeled as potential spam and blocked by my carrier and did not constitute valid notice. I contacted Truist to dispute this action, but was unable to resolve the issue through their internal channels. The withdrawals remain pending. I am requesting that Truist immediately reverse the withdrawals, provide written justification for the setoff, and confirm that no further attempts will be made to debit accounts belonging to non-debtor entities.
Frequently Asked Questions
What is Complaint #19118988 about?
Complaint #19118988 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-29T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.