Checking or savings account -- Closing an account -- Complaint #19118393
Complaint Overview
Complaint ID: 19118393
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 77598
Date Received: 2026-01-29T12:00:00-05:00
Date Sent to Company: 2026-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against Capital One for wrongfully holding my funds even after closing my account. On XX/XX/year>, Capital One placed my account under reserve status and froze my available balance, stating that the funds were on hold for review. I fully cooperated and repeatedly contacted Capital One to resolve the issue. Despite multiple follow-ups and no clear explanation, Capital One closed my account on XX/XX/year>. At the time of closure, I was told my remaining balance would be released after internal review. However, to this day, I have not received my money. It has now been several months since : The funds were first frozen, and The account was officially closed Capital One has failed to return my legally owned funds and has provided no clear timeline, written notice, or valid justification for continuing to hold my balance. This is causing me serious financial hardship and is a clear violation of consumer protection and banking regulations. I believe Capital One is unlawfully retaining my money without cause. What I am requesting : XXXX. Immediate release of my full remaining balance XXXX. A written explanation for why my funds were held for this long XXXX. Confirmation that no further holds or restrictions remain on my funds I respectfully request the CFPBs assistance in ensuring Capital One returns my funds without any further delay.
Frequently Asked Questions
What is Complaint #19118393 about?
Complaint #19118393 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2026-01-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.