Checking or savings account -- Managing an account -- Complaint #19086954
Complaint Overview
Complaint ID: 19086954
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Ohio
ZIP Code: 441XX
Date Received: 2026-01-28T12:00:00-05:00
Date Sent to Company: 2026-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I disputed unauthorized transactions with chime bank that were made on my debit card and I have no idea who made them or how they got charged to my bank account. Chime denied my dispute within XXXX hours with no explanation or reasoning. My dispute was made for the following transactions along with the dates : XXXX. XXXX * XXXX | XX/XX/XXXX | {$66.00} XXXX. XXXX * XXXX | XX/XX/XXXX | {$96.00} XXXX. XXXX * XXXX | XX/XX/XXXX | {$96.00} XXXX. XXXX * XXXX | XX/XX/XXXX | {$96.00} XXXX. XXXX * XXXX | XX/XX/XXXX | {$96.00} XXXX. XXXX XXXX XXXX | XX/XX/XXXX | {$130.00} XXXX. XXXX XXXX XXXX XX/XX/XXXX {$15.00} XXXX. Me XXXX Od CP XX/XX/XXXX {$56.00} The day after my dispute, after chime rejected my dispute within hours, I called chime bank and requested they provide me with the following documents Pursuant to Regulation E : Copies of all documents relied upon in your determination The date, time, and method of investigation The identity of the merchant ( s ) And any evidence used to conclude the transactions were authorized It has now been 12 days since I requested these documents from chime bank, and they told me it could take up to 10 days for me to receive from them, and I have not received anything at all from chime.
Frequently Asked Questions
What is Complaint #19086954 about?
Complaint #19086954 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-28T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.