Vehicle loan or lease -- Problem with a company's investigation into an existing problem -- Complaint #19055475
Complaint Overview
Complaint ID: 19055475
Company: Bridgecrest Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Alaska
ZIP Code: 99504
Date Received: 2026-01-27T12:00:00-05:00
Date Sent to Company: 2026-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> Bridgecrest and I entered a voluntary surrender under the servicemembers ' Civil Relief Act. The company told me They would sell the vehicle and I would not be responsible for any additional payments as well as would delete the trade line from my credit report. This did not happen.
Frequently Asked Questions
What is Complaint #19055475 about?
Complaint #19055475 was filed against Bridgecrest Acceptance Corporation regarding Vehicle loan or lease specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2026-01-27T12:00:00-05:00.
How did Bridgecrest Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Bridgecrest Acceptance Corporation?
Yes, visit the Bridgecrest Acceptance Corporation company profile at readthecomplaint.com/company/bridgecrest-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.