Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #19055372
Complaint Overview
Complaint ID: 19055372
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: South Carolina
ZIP Code: 29488
Date Received: 2026-01-27T12:00:00-05:00
Date Sent to Company: 2026-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been trying for over a year to reorder a cash app card which I've had one for years .. when try to order it gives an error message and no one can tell me why cash app says no further information they have... I've done everything that's required for a card to be reorder plus I've been verified! I've been cussed at by agents and the worse thing a agent has done and said is XXXX harassed me in chat and on phone I also XXXX this documented and ive told cash app ab the situation over XXXX over nothing has been done
Frequently Asked Questions
What is Complaint #19055372 about?
Complaint #19055372 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2026-01-27T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.