Credit card -- Advertising and marketing, including promotional offers -- Complaint #19033384
Complaint Overview
Complaint ID: 19033384
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: New Mexico
ZIP Code: 87144
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2026-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My statements ( on the website ) up until XXXXXXXX XXXX XXXX tell me that my save on interest and minimum payment due is {$62.00}. Suddenly, XXXX statement says that the save on interest payment is {$1700.00}. So, in less than a month, the company expected me to be able to pay a $ XXXX monthly payment difference. This is ridiculous, I can not afford this. Nor was I ever even notified that this was the end of my promotional plan. My statements get sent to my email and all it shows me is minimum payment due {$62.00}. On top of this, I never received a statement for the amount of {$1700.00} being due. The last emailed statement I received ( since Im enrolled in paperless billing ) was XX/XX/XXXX and it says minimum payment due {$60.00}. Due date XX/XX/year>. So, why did I never receive an email saying I owed {$1700.00} on XX/XX/XXXX? I called the company and even asked if they could take the interest off and I would pay the amount I had originally owed left in one payment. No. No one was helpful or had any sort of resolution. I can not afford this accrued interest nor should I have to if I wasnt properly communicated with. Why was I only receiving statements of {$60.00} being due rather than {$1700.00}? Why did I never receive an email telling me my promotional plan would be ending? Why did I never receive an email stating I was going to have accrued interest of over XXXX XXXX dollars if I didnt pay my debt in full? On top of all of this, when I was on the phone he told me that the statements on my email are going to be different than the ones online. If I sign up for paperless billing to be sent to my email, why would the statements in my email not have all of the information I need? All my statements on my email ( that I was using since I signed up for ) just give me the minimum payment and the due date. I never even received my email statement saying I owe {$1700.00}. Why would I only receive the {$62.00} emails and not the last statement where I wouldve owed {$1700.00} before the interest accrued? I wouldve paid the payment in full had I known that Id be receiving all of this interest.
Frequently Asked Questions
What is Complaint #19033384 about?
Complaint #19033384 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.