Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #19020736
Complaint Overview
Complaint ID: 19020736
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: New York
ZIP Code: 109XX
Date Received: 2026-01-26T12:00:00-05:00
Date Sent to Company: 2026-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I contacted Cash App XXXX to regain access to a previous account associated with the email XXXX and the XXXX cashtag [ XXXX ]. This account contains legally earned personal funds that I am currently unable to access. I am a college student at the XXXX XXXX XXXXXXXX and depend on these funds for my essential living expenses. I have provided Cash App Support and their XXXX, XXXX ( Case # XXXX ), with extensive proof of ownership for both my current and previous accounts, including : Identity Verification : Both accounts are verified with the exact same government-issued ID and Social Security XXXX XXXX XXXX XXXX : Both accounts are linked to the same bank account and the same debit card. Address XXXX : Both accounts share the same shipping zip code Despite this identical verification data, Cash App issued a final refusal on XX/XX/year>, stating they " can not override '' a security decision to XXXX me access. Furthermore, I am experiencing a technical failure where I do not receive the required verification emails to XXXX, even though that email is functioning for all other services. Cash App is currently withholding my verified funds indefinitely without providing a path for a forced " XXXX XXXX '' to my linked bank account, which is a violation of my right to access my own assets.
Frequently Asked Questions
What is Complaint #19020736 about?
Complaint #19020736 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2026-01-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.