Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #19010618
Complaint Overview
Complaint ID: 19010618
Company: Heartland Payment Systems INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: 754XX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2026-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My credit card was charged by XXXX XXXX XXXX for {$99.00} on XX/XX/XXXX. I thought it was a fraudulent charge, I've never seen this before and had no idea what it was. There was a phone number to call, so I called it, and the very first thing was a recording saying if you're calling about to credit card charge to call a different number, so I did. Given this was the first thing on the recording, I assume they do this a lot, and get a lot of calls about it. I called the second number, which was only a recording to send them an email. The company is " XXXX XXXX '' and I'm still incredibly unclear what they are or what they do. I sent them on email on XX/XX/XXXX, when I discovered the charge, and requested information and a refund. They asked me for additional information to " find my account '' and I sent that and haven't heard back. I reached out to a different email address at the company, which looks like a personal email for an employee there ( not just a generic support email ), and that person has also not responded to me. When I XXXX " XXXX XXXX XXXX' the first result is their website, and the second is a reddit thread about how this has happened to a ton of different people. I just want my money back and whatever " account '' I have canceled. I don't know what this company is, and I've never signed up for their services.
Frequently Asked Questions
What is Complaint #19010618 about?
Complaint #19010618 was filed against Heartland Payment Systems INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Heartland Payment Systems INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Heartland Payment Systems INC?
Yes, visit the Heartland Payment Systems INC company profile at readthecomplaint.com/company/heartland-payment-systems-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.