Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #19001570
Complaint Overview
Complaint ID: 19001570
Company: Santander Holdings USA, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Confusing or misleading advertising or marketing
State: Massachusetts
ZIP Code: 015XX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2026-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I asked Santander, to make my funds liquid. And the teller said thats fine, ok. So I was under the impression when I need it will be available. My father recently passed away and it was along time coming so I knew in advance I would need my money liquid when he finally passed to Purchase a house. And now that he has passed Im needing my money. To have a XXXX dollar fee to take my money out when it wasnt my fault is absurd. There have been multiple errors on this account as well. My mother is not supposed to be on this account.
Frequently Asked Questions
What is Complaint #19001570 about?
Complaint #19001570 was filed against Santander Holdings USA, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.