Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18994477
Complaint Overview
Complaint ID: 18994477
Company: Discover Bank
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 77043
Date Received: 2026-01-25T12:00:00-05:00
Date Sent to Company: 2026-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I was notified by Discover Bank that I would receive {$1500.00} via XXXX from a sender into my account. This was a usual twice a month XXXX transaction where the sender and I never had issues. It typically takes a few days to post so I waited for the money to show up in my account. I checked my account on XX/XX/XXXX and noticed I never received the payment. Discover Bank never notified me that anything was wrong. I called them and they said that their policy to receive XXXX into Savings accounts changed on XX/XX/XXXX so my account was not eligible to receive the XXXX. The sender never cancelled the payment, their bank ( XXXX XXXX XXXX XXXX shows the funds as having left their account, and the sender called their bank which confirmed the funds were disbursed. Discover Bank tells me they cant do anything so now the {$1500.00} is just gone. Discover Bank changed their policy, not the senders bank, so I need Discover to figure out what happened to the XXXX I was supposed to receive and/or contact the senders bank to figure this all out.
Frequently Asked Questions
What is Complaint #18994477 about?
Complaint #18994477 was filed against Discover Bank regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2026-01-25T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.