Credit card -- Advertising and marketing, including promotional offers -- Complaint #18994464
Complaint Overview
Complaint ID: 18994464
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Arizona
ZIP Code: 85296
Date Received: 2026-01-25T12:00:00-05:00
Date Sent to Company: 2026-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went online to a credit card finder site. I was looking for a 0 % balance transfer for as long as I could. The site told me that the Wells Fargo XXXX card had that. Since Wells Fargo is my bank I signed up. When I received the card, I was looking online where I could do the balance transfer. There was nothing, so I thought I had to activate it to see. There still was nothing. I called the number that was given on the site and was told by three different people that it was no problem, they could just change the card without a bit on my credit score. Each person then said hold on, and I was hung up on. I finally got angry and called again, but asked for a manager. She told me the card no longer had that promotion, and I could not change the card without another hit on my credit score. I asked to cancel the card, and how disgruntled I was. We said she will tell the supervisors about the situation and I should get a call from them next week. I am not happy my credit score already went down XXXX points because of this, and now will probably go down even more.
Frequently Asked Questions
What is Complaint #18994464 about?
Complaint #18994464 was filed against Wells Fargo & Company regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2026-01-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.