Checking or savings account -- Managing an account -- Complaint #18994455
Complaint Overview
Complaint ID: 18994455
Company: Credit Karma, LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Alabama
ZIP Code: 35811
Date Received: 2026-01-25T12:00:00-05:00
Date Sent to Company: 2026-01-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a XXXX XXXX checking account. After I filed taxes on XX/XX/year>, I applied for tax advance. After IRS accepted my return, I was approved the advance. The XXXX dollars was put on a credit karma card. While waiting for the physical card, I should have been able to access my virtual card; thus being able to get my money. The problem is as of XX/XX/year>, I can not see all the numbers on my virtual card. While I linked my bank account to this Credit karma card, the system would not let me link my bank 's debit card. After speaking to several customer service agents, along with a supervisor ; plus an online chat, I was not helped at all. I was told that I either could do a standard transfer to my bank which takes XXXX business days or wait for the system to generate all the virtual card numbers. They could not tell me when I would see all the virtual card numbers or be able to link my bank 's debit card. I told them about having recent XXXX XXXX XXXX XXXX XXXX and a XXXX XXXX I also said I needed the money on my card now to pay for desperately needed XXXX medications. Also they caused me undue stress that I don't need at this time. This is ridiculous that I have XXXX of my own money, and I cant access it. I will never use them again. Can you please follow up with Credit Karma? Make their practices be held accountable? XXXX XXXX
Frequently Asked Questions
What is Complaint #18994455 about?
Complaint #18994455 was filed against Credit Karma, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-25T12:00:00-05:00.
How did Credit Karma, LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Credit Karma, LLC?
Yes, visit the Credit Karma, LLC company profile at readthecomplaint.com/company/credit-karma-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.