Checking or savings account -- Closing an account -- Complaint #18994085
Complaint Overview
Complaint ID: 18994085
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 90035
Date Received: 2026-01-25T12:00:00-05:00
Date Sent to Company: 2026-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB Complaint : Capital One - Formal Allegation of UDAAP and Violation of CA FIN 1411 Subject : Illegal Account " Zombification, '' Violation of California Financial Code 1411, and Unfair Deceptive and Abusive Acts and Practices ( UDAAP ). XXXX. Illegal Account Retention ( The " Zombie '' Account ) : On XX/XX/year>, Capital One issued a formal notice ( attached ) stating my account was permanently closed. However, after this date, the bank unilaterally kept the account " administratively open '' to allow an incoming {$3600.00} debit from XXXX to post, while simultaneously blocking my access to {$7500.00} in cleared, fiduciary funds ( deposited via an attorney 's check ). Per CFPB Circular XXXX, keeping an account open to process debits after a closure notice is an " Unfair Act or Practice. '' XXXX. Violation of California Financial Code 1411 ( The Survival Minimum ) : Capital One exercised a " set-off '' by using my cleared funds to cover the XXXX dispute. Under CA Financial Code 1411 ( b ), a bank is strictly prohibited from performing a set-off that results in a balance of less than {$1000.00}. Capital One seized 100 % of my funds, leaving me with a {$0.00} balance, knowing I was XXXX, XXXX, and experiencing homelessness. XXXX. Intentional Delay of Cleared Funds ( Reg CC ) : The {$7500.00} check was a fiduciary check from a law firm. Although the funds were cleared and verified, Capital One intentionally delayed issuing the remaining balance ( $ XXXX ) until XX/XX/XXXX. This delay was a " XXXX XXXX '' tactic to profit from the " float '' while I was physically collapsing from starvation and cold, as documented in my XXXX recorded calls to their managers. XXXX. Proximate Cause of Catastrophic Property Loss : Due to Capital Ones illegal withholding of my {$1000.00} survival minimum ( as required by CA law ), I was unable to pay my storage unit fees or secure housing. This directly resulted in the illegal auction of $ XXXX in personal property, including my late grandmothers ashes, handcrafted high-fashion inventory, and business tools ( embroidery/sewing machines ).
Frequently Asked Questions
What is Complaint #18994085 about?
Complaint #18994085 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2026-01-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.