Vehicle loan or lease -- Repossession -- Complaint #18985210
Complaint Overview
Complaint ID: 18985210
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Voluntary repossession
State: California
ZIP Code: 95758
Date Received: 2026-01-24T12:00:00-05:00
Date Sent to Company: 2026-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : Capital One Auto Finance Product : Auto Loan I am submitting this complaint regarding improper handling of my auto loan following a voluntary surrender on XX/XX/XXXX. I financed a vehicle through Capital One Auto Finance and purchased a GAP insurance policy at the time of contract signing on XX/XX/XXXX, through a XXXX dealership. The GAP policy was administered by XXXX and was included in the retail installment contract. Following the voluntary surrender of my vehicle, Capital One Auto Finance failed to follow legally required post-repossession procedures, including : Failure to provide a post-sale accounting or deficiency explanation Failure to disclose the auction sale price, date of sale, or calculation of the remaining balance Cancellation of the GAP insurance policy without applying GAP proceeds or refunds to the loan balance To date, I have never received written notice detailing the auction sale, fees deducted, net proceeds applied, or an explanation of how the remaining balance was calculated. These failures violate California Civil Code 2983.2 and UCC 9-616 and undermine Capital Ones right to collect any alleged deficiency balance. I have sent written demand letters to Capital One Auto Finance, the dealership ( XXXX ), and the GAP administrator ( XXXX ), requesting documentation and correction of my account. These issues remain unresolved. I am requesting the following resolution : 1. Full post-sale accounting and auction sale details 2. Application of all GAP proceeds or refunds to my loan balance 3. Correction or elimination of the remaining balance 4. Correction of any inaccurate credit reporting related to this account This complaint is submitted in good faith to resolve these violations
Frequently Asked Questions
What is Complaint #18985210 about?
Complaint #18985210 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2026-01-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.