Debt collection -- Electronic communications -- Complaint #18970644
Complaint Overview
Complaint ID: 18970644
Company: Block, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Electronic communications
Sub-Issue: Frequent or repeated messages
State: New York
ZIP Code: 10039
Date Received: 2026-01-23T12:00:00-05:00
Date Sent to Company: 2026-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was locked out of my cash app account on XX/XX/year> after not using my account for several months due to XXXX I finally got into my account I try to withdraw the funds after I linked my bank account to it they turned around and locked me out told me I'm on the XXXX to XXXX hours investigation now they're asking me to make another account so they could transfer the funds I've tried this with them already it didn't work and now they refuse to pay me out
Frequently Asked Questions
What is Complaint #18970644 about?
Complaint #18970644 was filed against Block, INC. regarding Debt collection specifically about Electronic communications. It was received by the CFPB on 2026-01-23T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.