Checking or savings account -- Managing an account -- Complaint #18970266
Complaint Overview
Complaint ID: 18970266
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 21001
Date Received: 2026-01-23T12:00:00-05:00
Date Sent to Company: 2026-01-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made the purchases through XXXX their profile was Luxary bags and these were supposed to be XXXX presents. Didnt realize it was a scam until what I thought was bag turned out to be a XXXX doll. I think its says XXXX XXXX XXXXXXXX bags. XXXX for XXXX transactions. Navy Federal gave me my 3 transactions of XXXX and they weeks later took it back. I provided emails and the online transactions more than once. They are asking for invoices but I can only give what was given to me
Frequently Asked Questions
What is Complaint #18970266 about?
Complaint #18970266 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.