Debt collection -- False statements or representation -- Complaint #18957385
Complaint Overview
Complaint ID: 18957385
Company: Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis
Product: Debt collection
Sub-Product: Rental debt
Issue: False statements or representation
Sub-Issue: Indicated you were committing crime by not paying debt
State: Texas
ZIP Code: 77584
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2026-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Statement I submitted a move-out notice by email on XX/XX/year>, after XXXX months of residency at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX , Phone : ( XXXX ) XXXX during which I paid all rent and charges on time. This notice was within the stipulated period, as my lease ended on XX/XX/year>. Despite timely communication, management ( XXXX ) failed to respond to my emails and messages. At lease end, I vacated the premises with XXXX arrears. However, management has not returned my {$1000.00} security deposit with interest, despite repeated requests. Instead, I was subjected to rude, discriminatory behavior and unjustifiable threats of additional charges. The lack of response and refusal to return my deposit constitutes an unfair practice. I respectfully request the Consumer Protection Bureau to investigate this matter and ensure the immediate return of my deposit with applicable interest. Furthermore, XXXX XXXX management debt collection team XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is now using a collection agency -Columbia Debt Recovery LLC dba Genesis XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX ) XXXX to demand an additional {$1400.00}, in addition to withholding my {$1000.00} security deposit. I believe these actions are unjust and unlawful. I request that my rights as a tenant be protected and that appropriate measures be taken to secure justice in this matter.
Frequently Asked Questions
What is Complaint #18957385 about?
Complaint #18957385 was filed against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis?
Yes, visit the Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis company profile at readthecomplaint.com/company/rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.