Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #18941093
Complaint Overview
Complaint ID: 18941093
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Texas
ZIP Code: 77056
Date Received: 2026-01-22T12:00:00-05:00
Date Sent to Company: 2026-01-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am currently XXXX XXXX ( XXXX ) ; however, I am using the US address and phone number associated with my PayPal account for identity verification purposes. ( # XXXX, XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX, TX XXXX ) My PayPal account was limited, and the 180-day security hold on my {$1000.00} balance has expired. PayPal Executive Office confirmed the funds are ready, but I am trapped in a technical loop. The system only allows withdrawals to a XXXX XXXX account, which I can not link because I am residing overseas. Crucially, my previous XXXX XXXX accounts were closed following my divorce ( XXXX XXXX XXXX ) after my ex-husband intentionally misled me about the status of our accounts to prevent me from accessing marital funds. I can not open a new account without an in-person signature, which is impossible from abroad. I have an active escalation ( Ticket ID : XXXX ), but a supervisor today refused a manual reversal, and an agent ( XXXX ) refused to provide a call reference number. As of today, XX/XX/year>, the IRS has officially placed me in Currently Not Collectible ( CNC ) status due to my extreme financial hardship, yet PayPal continues to withhold my {$1000.00} balance.
Frequently Asked Questions
What is Complaint #18941093 about?
Complaint #18941093 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2026-01-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.