Checking or savings account -- Managing an account -- Complaint #18939435
Complaint Overview
Complaint ID: 18939435
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 32607
Date Received: 2026-01-22T12:00:00-05:00
Date Sent to Company: 2026-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB Complaint Text CFPB Complaint Text ( CopyPaste Ready ) Use this verbatim in the CFPB portal. This is not an email, so no writing block. Product : Checking / Savings Issue : Unauthorized transactions/ electronic fund transfers Company : Navy Federal Credit Union Complaint Description : Navy Federal Credit Union denied reimbursement and failed to issue provisional credit for unauthorized electronic fund transfers in violation of Regulation E ( 12 CFR 1005 ). On XX/XX/year>, unauthorized transactions occurred on my account, including an internal peer-to-peer transfer and XXXX XXXX transactions. I did not authorize, initiate, approve, or benefit from these transfers and denied authorization immediately upon awareness. Navy Federal stated there was no evidence of fraud, which is not the legal standard under Regulation E. The correct standard is whether the consumer authorized the transactions. I did not. Additionally, Navy Federal failed to issue provisional credit within the required timeframe while the investigation remained unresolved. I am requesting compliance with Regulation E, reimbursement of the unauthorized transfers, and corrective action. What resolution are you seeking? {$210.00} returned by Reversal of unauthorized transactions, issuance of provisional or permanent credit, and written confirmation of compliance with Regulation E.
Frequently Asked Questions
What is Complaint #18939435 about?
Complaint #18939435 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-22T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.