Credit card -- Problem when making payments -- Complaint #18903517
Complaint Overview
Complaint ID: 18903517
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 94134
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2026-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Suing of Fraud Group ; Related bank Wells Fargo, XXXX XXXX XXXX XXXX XXXX Title : Suing a Fraud Group ( Title : Suing a Fraud Group ( Unreasonable disputed and Chargebacks for all flight purchased ) The incident happened on XXXXXXXX XXXX Day, XX/XX/year>. A man named XXXX XXXX ( XXXX XXXX ) and his co-worker XXXX XXXX XXXX XXXXXXXX called me to book a flight. He said that he was introduced by his aunt and was also a frequent customer of ours. I didn't take it seriously. He booked a lot different and different people with business class tickets going to XXXX in the past few days. I didn't have any precautions at the time, but I kept their passports, credit cards and also gave them the authorization form to fill out. After the flight tickets was used up, they called the bank to dispute the transaction. All the transactions caused me to lose around ( XXXX ) I can't let them get away with it so easily. What is incomprehensible is why the bank would accept the disputed for more than three days? I never thought that my small travel company would be targeted by a fraud group. I just wanted to maintain my business philosophy. I never thought that the fraud group would take advantage of my kindness. I kept all the evidence and hope social sector can retrieve it for me. I am even less able to repay the airline 's debit memo. I have provided all the documentation and paperwork to the airline after it happened. I don't really understand why I have to bear all the responsibility. Are they bullying me, a small businesswoman? This matter makes me very upset and very angry. I cant afford this huge amount, and I sincerely hope that some kind person can help me claim this amount. Attached is all the evidence of the fraud committed by the deceptive group. Thank you so much.
Frequently Asked Questions
What is Complaint #18903517 about?
Complaint #18903517 was filed against Wells Fargo & Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.