Mortgage -- Trouble during payment process -- Complaint #18877892
Complaint Overview
Complaint ID: 18877892
Company: Planet Home Lending, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Texas
ZIP Code: 766XX
Date Received: 2026-01-20T12:00:00-05:00
Date Sent to Company: 2026-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage servicer incorrectly applied another persons property tax exemption to my mortgage account. Because of this error, the servicer failed to collect the correct property taxes owed for my property. As a direct result of the servicers mistake : * The correct property taxes were not collected * My escrow account is now negative by over {$4000.00} * I am being financially penalized for an error entirely caused by the servicer. * The tax exemption applied does not belong to my property or parcel number. This constitutes escrow mismanagement and a servicing error under RESPA. * I have sent a formal RESPA Notice of Error demanding correction, documentation, and reversal of all charges related to this mistake. * I am requesting : * Immediate correction of my escrow account * Removal of all escrow shortages and payment increases caused by this error * Written explanation of how the error occurred * Assurance that my credit will not be harmed * This issue has caused significant financial stress and should never have occurred. I am asking the CFPB to ensure this servicer complies with federal mortgage servicing laws.
Frequently Asked Questions
What is Complaint #18877892 about?
Complaint #18877892 was filed against Planet Home Lending, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2026-01-20T12:00:00-05:00.
How did Planet Home Lending, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Planet Home Lending, LLC?
Yes, visit the Planet Home Lending, LLC company profile at readthecomplaint.com/company/planet-home-lending-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.