Debt collection -- False statements or representation -- Complaint #18876430
Complaint Overview
Complaint ID: 18876430
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Georgia
ZIP Code: 303XX
Date Received: 2026-01-20T12:00:00-05:00
Date Sent to Company: 2026-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed a lease agreement with XXXX XXXX XXXX XXXX XXXX on the XXXX of XXXX, XXXX. As per the agreement, I completed my moving inspection, uploaded the relevant pictures on the portal and moved in. There were some existing damages before my move-in which were documented and uploaded in the move-in inspection. I moved out around the XXXX of XXXX, XXXX, which was the lease end date. I was later sent some damage charges for all the damages that were already documented and were there existing before my move-in. When I tried to show them my move-in inspection evidence, they cut my access to the portal too. I tried disputing the charges but I was never ever responded to respectfully. The manager XXXX is always in meetings. I requested to put in touch with the office but all I received was 'we will give you a callback '. Thats it. Luckily I had all the evidence documented and I request to get these debt charges of me and clean my credit report.
Frequently Asked Questions
What is Complaint #18876430 about?
Complaint #18876430 was filed against Procollect, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2026-01-20T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.