Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18876011
Complaint Overview
Complaint ID: 18876011
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Indiana
ZIP Code: XXXXX
Date Received: 2026-01-20T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX and XX/XX/XXXX, my PayPal Balance was depleted by unauthorized activity. I did not authorize these withdrawals or transfers. Because my PayPal Balance had been drained without my permission, legitimate payments that should have been paid from my balance were instead misrouted to a linked credit product. This included a XX/XX/XXXX installment and a XX/XX/XXXX installment that should have been paid from my PayPal Balance but were charged to credit only because the balance had been emptied by unauthorized access. I attempted to resolve this with the company, but I have not received an explanation for how my PayPal Balance was accessed or why the system routed payments to credit instead of using my available balance. The unauthorized activity continues to affect my account, and the balance has not been restored.
Frequently Asked Questions
What is Complaint #18876011 about?
Complaint #18876011 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2026-01-20T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.