Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #18866567
Complaint Overview
Complaint ID: 18866567
Company: Bank Of New York Mellon Corporation, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Colorado
ZIP Code: 81005
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXXXXXX XXXX XXXX XXXX I tranferred {$69000.00} usd to my contractors account in XXXX XXXX and intercam bank. His adviser told him to refuse it because he would have to pay taxes on the funds. They stated they sent our money back to the intermediate bank, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX NY XXXX this bank states they never received the funds back, the adviser of the intercam bank contacted their main branch in XXXX XXXX and provide us with a transaction and tracking number but we have never received our funds back. It has been almost 6 months and they have stopped replying to my email. I am at a complete loss and do not know what to do, our bank here in XXXX Colorado XXXX XXXX XXXX XXXX XXXXXXXX has numerous times called the intermediate bank in our behalf and they state they never received the funds back from XXXX. The intercam bank is now called XXXX.
Frequently Asked Questions
What is Complaint #18866567 about?
Complaint #18866567 was filed against Bank Of New York Mellon Corporation, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Bank Of New York Mellon Corporation, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of New York Mellon Corporation, The?
Yes, visit the Bank Of New York Mellon Corporation, The company profile at readthecomplaint.com/company/bank-of-new-york-mellon-corporation-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.