Vehicle loan or lease -- Repossession -- Complaint #18861622
Complaint Overview
Complaint ID: 18861622
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Voluntary repossession
State: Ohio
ZIP Code: 44313
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
got car from XXXX XXXX XXXX in XX/XX/XXXX problems ever since, took car home needed repaires next day, repaired 6 times with no reciepts of work done, The motor is not the original XXXX mechanic says was replaced for XXXX XXXX .alot of elecrical amd mechanical issues since purchase, no oil when recieved offered to bring back for this which we should not have to do. XXXX XXXX of dollars out of pocket to keep car running, no warrenty of course, we felt rushed to purchase this car had XXXX down payment for this need a settlement amount or erased off mt credit asap..
Frequently Asked Questions
What is Complaint #18861622 about?
Complaint #18861622 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.