Mortgage -- Incorrect information on your report -- Complaint #18844140
Complaint Overview
Complaint ID: 18844140
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Massachusetts
ZIP Code: 01902
Date Received: 2026-01-19T12:00:00-05:00
Date Sent to Company: 2026-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
" I am filing a complaint against ( PHH Services ) for inaccurately reporting my mortgage account as [ XXXX days late ] to the credit bureaus. I'm working with my Mortgae PHH Services, they have recieved my compelete application. I had to work few other supervisors because they were poor communication, mishandled assistance/modification applications, misapplied payments, lost documents, unhelpful staff ( including managers ), and bureaucratic delays, leading to significant frustration I told them i had a very bad fall last year 2024 and made me have very bad finanshial hardship. They have accepted my application and said will take 30 days. They will see what best program is best fits my hardship. Forbearance/Modification ] programs. I have been abiding by the terms of this agreement and have paid RAFT assistance payment, full amount {$3400.00}. As agreed. Despite this active assistance, my credit report incorrectly for months XXXX and XX/XX/XXXX. I have already contacted the servicer on XX/XX/XXXX to fix this, butthey told me to write to their research department and they will investigate. I request that the inaccurate reporting be removed immediately and my account be reported as current in accordance with the hardship agreement. '' They also have told me that the credit report wont be reported and it did because i tried to apply my home euity and i cant because it stated from a loan XXXX that my mortgage is late XXXX days.
Frequently Asked Questions
What is Complaint #18844140 about?
Complaint #18844140 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2026-01-19T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.