Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18817889
Complaint Overview
Complaint ID: 18817889
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 308XX
Date Received: 2026-01-18T12:00:00-05:00
Date Sent to Company: 2026-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
To Whom It May Concern, I am submitting this correspondence to formally request immediate assistance regarding an unresolved matter with Western Union, case number XXXX ( internal reference : ref :! XXXX.! XXXX ). The transaction in question occurred on XX/XX/year>, with original XXXX XXXX. Despite repeated efforts to resolve this directly with Western Union including phone calls, online chat sessions, and emails the matter remains unresolved. I was repeatedly told that a refund could not be processed because the original credit card number had been changed, and that issuing a check was against company policy. As a result, Western Union issued several new XXXX numbers over the years, but none resolved the issue. This cycle of issuing new numbers without resolving the problem has caused substantial inconvenience and left the transaction unclaimed despite multiple attempts to retrieve the funds. I have exhausted all informal resolution channels, and the company has failed to provide a substantive written response. Accordingly, I am requesting your assistance to : XXXX. Investigate the status of the unclaimed transaction. XXXX. Ensure the full issuance of the refund without further delay. Please find attached a screenshot of the transaction showing the original XXXX. I appreciate your prompt attention to this matter and request a written response outlining the steps Western Union will take to resolve this issue. Sincerely, XXXX XXXX Phone : XXXX E-mail : XXXX Case Number : XXXX Internal Reference : ref :! XXXX.! XXXX XXXX XXXX : XXXX
Frequently Asked Questions
What is Complaint #18817889 about?
Complaint #18817889 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2026-01-18T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.