Checking or savings account -- Managing an account -- Complaint #18794806
Complaint Overview
Complaint ID: 18794806
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 33175
Date Received: 2026-01-16T12:00:00-05:00
Date Sent to Company: 2026-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used to have a savings account in paypal, they used to give good interest, and I made it there. That account had XXXX goals : " My XXXX year '' and " My daughter is in college ''. I never used it in my entire life to pay anyone. On the other side, I have a person I send money every month to XXXX, so I had to open a XXXX account. I never had any problem, but for my bad luck, PayPal bought XXXX, and they are too. Though XXXX people started sending money, a lot of names I have no idea who they are. I usually do a monthly transaction and only to that person. In two days like 10 transactions to diferent peope, they say i authoriszed it when is to the eyes known a weird activity. From XXXX, I have no idea how they changed my paypal password, and from the goals I have, they started transferring to paypal balance to get paid through XXXX. I entered in PayPal, made the report and changed everything, deleted all the supposed contacts and PayPal XXXX more let them get more money. When i do the steps PayPal suggested and XXXX, they both are the first scam ; they automatically, without checking, tell me it was closed and resolved to the seller, in the instructions i have to appeal, first there is no place to do it, and second, how i appeal the scam person? No phone, if they get to answer, they talk as if they don't care, once they hang me the phone, and XXXX got me restricted, me the owner lol. the must frustrating site I have ever seen. They sell as if theycare and they don't. That was the money of my kids I had there, the bank only gives XXXX %, and they 4.5 %, that is why i choose them. I total I loose like XXXX and no one cares. There are a lot of bad reviews I never get to see, but someone has to stop this. At least they should have customer service. The chat is imposible you never get to chat with a real person. Maybe I was the XXXX one here but I think that those pages, when reported, need to be investigated or something ; they are playing with the clients. Who does not have payapl? I have proof of of all the transactions they only returned two and there where more than XXXX in XXXX, and in paypal I only deposit weekly there, I never move money from XXXX acct,. to other and less spend it in XXXX. they say that I authorized those., I only authorized the last one when i moved all my money to paypal balance but to transfer it to my bank because they after reporting the transactions let the scammer steel
Frequently Asked Questions
What is Complaint #18794806 about?
Complaint #18794806 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-16T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.