Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #18751779
Complaint Overview
Complaint ID: 18751779
Company: Aqua Finance, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Massachusetts
ZIP Code: 011XX
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> i was offered a water purify system by a sales person from a company aqua word- which was going to be finance by aqua finance inc. at that time the sales person told me that the cost will be XXXX after the sales person run my credit and was denied at that time he runs Ny wife credit and was denied he told me that they approved ne for XXXX and was to much after he left and about one hour later ne retuned to the house a told my wife that i was approved for the loan for XXXX and the i wail be paying XXXX. i wisent at the house he calls me and told me the same thing he told my wife. And that they will be coming to install the system on the next day. after the system was installed, he came to my house on XXXX he told me that he had made a paper for me when the back calmed to tell them that i made XXXX a month and that i was a self-contractor and that told the will i was on thaw phone that he wasn't there. wile was signing the contract whit the back he had Ny phone on his hand moving the screen and telling me where to sing the contract. I asked him about the XXXX that was showing there on the contract he told me that that was the total but that don't worry that i don't have to paid thar amount the program wail paid that the rest of XXXX al l that is recorded on the house camara in the kitchen and on the basement camara.
Frequently Asked Questions
What is Complaint #18751779 about?
Complaint #18751779 was filed against Aqua Finance, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Aqua Finance, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Aqua Finance, INC.?
Yes, visit the Aqua Finance, INC. company profile at readthecomplaint.com/company/aqua-finance-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.