Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #18731764
Complaint Overview
Complaint ID: 18731764
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
ZIP Code: XXXXX
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2026-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to file a complaint regarding Square 's unlawful withholding of {$1800.00} in merchant funds that belonged to my company, XXXX XXXX XXXX. Our Square account was deactivated on XX/XX/year>. On the same day, we received a notification from Square stating that the funds in our account balance would be held for 90 days and would be released to our linked bank account within two business days after XX/XX/year> ( which fell on or about XX/XX/year> ). However, as of XX/XX/year>, the full amount of {$1800.00} has not been released. Square has failed to honor its own clearly stated commitment regarding the fund release date. Since the promised release date passed, we have contacted Square 's customer service multiple times ( on or around XX/XX/XXXX, and again in early XX/XX/year> ) to inquire about the delayed funds. In response, we only received generic template replies from their support team ( XXXX, XXXX ). These responses consistently stated that " no decision has been made on the funds yet, '' and that we must wait indefinitely for an internal team to contact us, without providing any valid reason for the further hold or a concrete timeline for resolution. Square 's customer service also explicitly stated that " there are no further steps we can offer at this time and we do not have a time frame to provide. '' Square 's actions constitute a breach of its own stated terms by withholding funds beyond the explicitly communicated 90-day period without justification. This practice is unfair and has caused significant financial inconvenience to our business. We expect Square , Inc ( Block Inc ) to immediately release the entire {$1800.00} in accordance with its initial commitment.
Frequently Asked Questions
What is Complaint #18731764 about?
Complaint #18731764 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.