Payday loan, title loan, personal loan, or advance loan -- Problem with additional add-on products or services -- Complaint #18699564
Complaint Overview
Complaint ID: 18699564
Company: Patientfi, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Personal line of credit
Issue: Problem with additional add-on products or services
State: California
ZIP Code: 95205
Date Received: 2026-01-13T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, I financed a cosmetic procedure through PatientFi for {$7000.00} with XXXX XXXX. The procedure was canceled and no services were rendered. XXXX XXXX has confirmed in writing that the refund is owed and will be returned to PatientFi, but despite repeated follow-ups, the refund has not been processed. I am still being held responsible for a balance related to a service that never occurred. I am requesting that PatientFi investigate this matter, credit my account accordingly, and cease any collection or reporting related to this amount.
Frequently Asked Questions
What is Complaint #18699564 about?
Complaint #18699564 was filed against Patientfi, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with additional add-on products or services. It was received by the CFPB on 2026-01-13T12:00:00-05:00.
How did Patientfi, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Patientfi, INC.?
Yes, visit the Patientfi, INC. company profile at readthecomplaint.com/company/patientfi-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.