Mortgage -- Struggling to pay mortgage -- Complaint #18686786
Complaint Overview
Complaint ID: 18686786
Company: Citizens Financial Group, INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Michigan
ZIP Code: 483XX
Date Received: 2025-11-18T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, I asked Citizens bank to provide another Partial Claim- which they denied, stating that I am in default with another FHA loan. I only have ONE FHA loan, and that is with Citizens, which is why I am submitting a complaint to further escalate this matter. I am looking to resolve this issue, with another Partial Claim, especially I just secured another career, at XXXX XXXX I can manage to pay off what is owed in arrears. Please help- I have a wife and XXXX kids under the age of XXXX XXXX XXXX in the household.
Frequently Asked Questions
What is Complaint #18686786 about?
Complaint #18686786 was filed against Citizens Financial Group, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-11-18T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.