Debt or credit management -- Confusing or missing disclosures -- Complaint #18682469
Complaint Overview
Complaint ID: 18682469
Company: American Express Company
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Confusing or missing disclosures
State: South Carolina
ZIP Code: 295XX
Date Received: 2025-09-13T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
There is no dates to look at except on my Credit Report. I have had history of credit since XXXX. I have been having any where from 1 to 2 vehicles since XXXX. I made payments to XXXX XXXX bank in Amounts of {$900.00} a month, at mostly 2 at same time. I have paid off Amounts of over $ XXXX to $ XXXX in 10 loans, personal loans over $ XXXX, credit cards since XXXX never had late payments. Paid off a mortgage since XXXX in amount of over $ 500k. This is very wrong and I am being robbed every month duty to high interest rates, and credit report stating only XXXX of history, my score is XXXX, this is or it should be illegal to take {$400.00} to {$800.00} a month from a XXXX combat vet. I have been denied credit cards, loans, from the following Companies since they do not look at the Report like it was XXXX ago. It is all about money, and concerns of a lawsuit, so they have a computer algorithm to look at the report. A human would see that made payments ontime and to delete the credit history is not RIGHT, Denied by American Express XXXX loans XXXX XXXX bank charging double interest when paid over {$400.00} to {$800.00} a month. XXXX XXXX outstanding insurance rates, state my vehicle has ( theft, title, or damage issues ) The XXXX XXXX XXXX XXXX Vet having to do all run around to prove the car is not, taking defensive driving course away when havent expired, total claims of 2 XXXX were cause of recall issues, not completing the evaluation report of damages, using wholesale items not regarded the safety factors. XXXX XXXX trying to make XXXX Person sign documents that were self incriminating, false official statements to clear the mistakes, when it was not correct, not following repayment guidelines, requiring XXXX Person pay over 10 % a month ( {$900.00} claiming they found issue, when I notified them. Having myself find transportation, and make payments via mail, when whole world does it electronically. Also, I am homebound. XXXX XXXX, not finishing an Accident Claim, making me stranded with out transportation for 12 days, then offering $ XXXX or less for dimension value for a $ XXXX dams Damages.
Frequently Asked Questions
What is Complaint #18682469 about?
Complaint #18682469 was filed against American Express Company regarding Debt or credit management specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-09-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.