Credit card -- Problem with a purchase shown on your statement -- Complaint #18677975
Complaint Overview
Complaint ID: 18677975
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 32162
Date Received: 2025-11-19T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Someone used my Target credit card without my consent. How they got my card number I don't know. I only use the card at XXXX in XXXX XXXX, Florida. On XX/XX/year> someone charged {$1800.00} on my card number at a Target in XXXX, Florida. The store ID # is XXXX. Then on XX/XX/year> in XXXX, Florida they charged another {$500.00} at a Target store ID # XXXX. On the same day XX/XX/year> in XXXX, Florida they charged {$590.00} at a Target store # XXXX. All together they charged {$3000.00}. I live in XXXX XXXX, Florida About 3 to 4 Hours north of these locations. I have never been to these locations. I reported these charges as fraud to Target and they said they would investigate. On XX/XX/year> They sent me a letter stating they finished their investigation and didn't have sufficient evidence to make a determination of fraud. They said I would have to pay the amount unless I could give them more information. they sent me a paper to fill out. I answered the questions and sent it back. They said they would review it. I haven't heard from them. I sent them two letters stating why I shouldn't have to pay and I called them twice .I got no answers, they sent me a bill with interest added on. Anything you can do to help resolve this would be great.
Frequently Asked Questions
What is Complaint #18677975 about?
Complaint #18677975 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-19T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.