Checking or savings account -- Managing an account -- Complaint #18667606
Complaint Overview
Complaint ID: 18667606
Company: Zions Bancorporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 770XX
Date Received: 2026-01-12T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Check was deposited XX/XX/XXXX, was told check would be on hold for a few days, I was told the same for the previous checks and funds were available the following business day. On XX/XX/XXXX I check my account for either a pending status or available funds however none is available At XXXX XXXX on XX/XX/XXXX I when to my local branch for information were they then told me the account will be on hold until XX/XX/XXXX information that if I was told on XX/XX/XXXX I would have not deposited the check then and would have waited to deposit it at another branch or bank. Called Customer service and was given conflicting information some saying the funds should be available by XX/XX/XXXX others saying it'll be available on XX/XX/XXXX. This forced me to contact Zions Bank corporation the parent company of Amegy Bank to receive the correct information and the Customer Service Representative was also confused as to why the checks weren't verified before and only now. CSR helped file an internal complaint however I don't think the complaint will do much. Multiple checks from the same company have been deposited in the account before only now are they holding the current check for verification and are holding it for 10 business days with no guarantee that I'll see the funds. This is something that should have been done on the first paycheck received from the company.
Frequently Asked Questions
What is Complaint #18667606 about?
Complaint #18667606 was filed against Zions Bancorporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-12T12:00:00-05:00.
How did Zions Bancorporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Zions Bancorporation?
Yes, visit the Zions Bancorporation company profile at readthecomplaint.com/company/zions-bancorporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.