Payday loan, title loan, personal loan, or advance loan -- Struggling to pay your loan -- Complaint #18667486
Complaint Overview
Complaint ID: 18667486
Company: Lendmark Financial Services
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Title loan
Issue: Struggling to pay your loan
State: California
ZIP Code: 91761
Date Received: 2026-01-12T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We pay for an insurance on our loan for in case if we are in an accident or lose our job. When we got the loan and were asked if we wanted the insurance we asked if they can explain it better and they told us the insurance would cover the entirety of the loan if anything happened to the car, if either of us lost our lives, if we were in an accident and unable to work or if we lost our jobs. We'll just about all of the above happened to one or the other of us except for loosing our jobs, and when each event happened we were told oh sorry thats not covered. When my husband finally lost his job and was approved for unemployment they said that the payments would only be made for 12 months and not the entirety of the loan. When we told them thats not how it was explained to us they said oh well who ever explained it to you gave you the wrong information and there is nothing they could do.
Frequently Asked Questions
What is Complaint #18667486 about?
Complaint #18667486 was filed against Lendmark Financial Services regarding Payday loan, title loan, personal loan, or advance loan specifically about Struggling to pay your loan. It was received by the CFPB on 2026-01-12T12:00:00-05:00.
How did Lendmark Financial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Lendmark Financial Services?
Yes, visit the Lendmark Financial Services company profile at readthecomplaint.com/company/lendmark-financial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.