Mortgage -- Trouble during payment process -- Complaint #18667247
Complaint Overview
Complaint ID: 18667247
Company: Amerihome Mortgage Company, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: Massachusetts
ZIP Code: 01887
Date Received: 2026-01-12T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I was notified that my mortgage would be transferred from XXXX to AmeriHome ( XXXX days before my scheduled payment was due ). I paid my XXXX mortgage ( XXXX, which included an escrow shortage of {$320.00} ) to XXXX as soon as I was able to given the transfer, XX/XX/XXXX. The following day, I also paid the reported escrow shortage amount of {$3500.00}. I have been requesting an updated escrow analysis verifying my payments were applied, and an updated monthly payment since that time. Amerihome continues to provide inaccurate information, inaccurate payment amounts, and is unable to demonstrate that they are a reliable reporter or handler of my money. I did not consent to this mortgage transfer, I did not received appropriate notification under federal guidelines ( only got XXXX days, not XXXX weeks ), and I do not believe Amerihome is capable of providing fair and reasonable services to consumers. Their customer service is atrocious, resulting in XXXX hours attempting to rectify the issue, still without success as of today, XX/XX/XXXX, ( including long wait times, untrained representatives, inaccurate information, unanswered emails, promised call backs that never come, overall poor response to valid concerns raised ). This is Unacceptable and these types of loan transfers should not occur with companies that do not meet the standards to manage these high volumes of loans.
Frequently Asked Questions
What is Complaint #18667247 about?
Complaint #18667247 was filed against Amerihome Mortgage Company, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2026-01-12T12:00:00-05:00.
How did Amerihome Mortgage Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Amerihome Mortgage Company, LLC?
Yes, visit the Amerihome Mortgage Company, LLC company profile at readthecomplaint.com/company/amerihome-mortgage-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.