Credit card -- Problem with a purchase shown on your statement -- Complaint #18667120
Complaint Overview
Complaint ID: 18667120
Company: Finco Services INC DBA Current
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77047
Date Received: 2026-01-12T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I currently have a car with current it was some transactions on my card that I did not make. I was clearly in the hospital. I submitted the hospitalization paperwork. Ive submitted police reports Ive submitted everything showing that I had nothing to do with these transactions they deny my dispute came back and gave me {$970.00} from this dispute then Ive asked several times if you gave me part of my money back where is the rest of it because this always the same dispute with the same merchant so it makes no sense that I got some of my money back and I didnt get the rest of my money back so now they just wan na brush you off they dont wan na give you any answers. They dont wan na help you. They dont wan na help you recover your money. They said that you cant dispute it after one time and that is ridiculous because this is almost {$5000.00} to be talking about its not a small amount and its no reason for me to have to go through this. I reached out to the XXXX XXXX XXXX and they wont respond. Ive reached out to you guys and they wont respond. Its just ridiculous how they take peoples money or theyre in cahoots with taking people money, but dont want to help a person get their money back if you find the fair for me to get {$970.00} back out of the same dispute then I was due all my money because this was the same merchant on the same charges on the same day
Frequently Asked Questions
What is Complaint #18667120 about?
Complaint #18667120 was filed against Finco Services INC DBA Current regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-01-12T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.