Payday loan, title loan, personal loan, or advance loan -- Money was taken from your bank account on the wrong day or for the wrong amount -- Complaint #18666997
Complaint Overview
Complaint ID: 18666997
Company: Adp INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount
State: Texas
ZIP Code: 78130
Date Received: 2025-09-16T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Date : XX/XX/year> To : BBB and CFPB Subject : Formal Complaint Regarding Unauthorized Payroll Deductions and Direct Deposit Changes Dear BBB, I am submitting this letter as a formal complaint regarding serious payroll and wage concerns affecting my paycheck. I have experienced repeated unauthorized changes to my payroll deposits and excessive, duplicate fees that have deprived me of my earned wages. Specifically : My direct deposit information in XXXX was changed without my authorization, resulting in my paycheck being deposited into an account controlled by [ XXXXXXXXXXXX company name ], rather than my personal bank account. This change occurred despite my clear intent and prior updates to ensure my wages were deposited directly into my personal checking account. The company deducted daily fees from my earned wages, then charged those same fees again on payday, effectively double-charging me. Most recently, my entire paycheck was taken without my permission, disregarding the payment plan I had requested. This has prevented me from paying essential bills and has caused financial hardship. I want to emphasize : I never authorized anyone to alter my direct deposit information. I never consented to have my wages withheld in this manner. No court order or garnishment exists to justify these deductions. This situation constitutes unauthorized payroll activity and wage theft. Accordingly, I am requesting the following actions : Immediate reimbursement of all unauthorized deductions and double fees, including the most recent full paycheck taken. Restoration of my direct deposit to my personal bank account and written confirmation that only I may authorize changes going forward. A full written accounting of all fees, deductions, and wage disbursements related to my employment. A clear payment plan option, if applicable, that does not involve unauthorized access to my wages. Please consider this a formal demand for resolution. If this matter is not corrected promptly, I will be compelled to file complaints with the XXXX Department XXXX XXXX XXXX and XXXX XXXX, my state XXXX XXXX, the Consumer Financial Protection Bureau, and other relevant regulatory authorities. I will also be consulting with legal counsel regarding potential remedies under federal and state wage theft laws. I trust this matter can be resolved quickly and fairly. Please respond in writing within XXXX business days to confirm corrective actions. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #18666997 about?
Complaint #18666997 was filed against Adp INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Money was taken from your bank account on the wrong day or for the wrong amount. It was received by the CFPB on 2025-09-16T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.